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Chat Support Executive

  

Bangalore

4 Positions

  

Bangalore

4 Positions

About the Company

In a world where everything is available quickly at home, healthcare services are yet to
catch up, and definitely true for diagnostics in urban India- we often have to wait a while
to get tested, if not take our loved ones to the nearby lab even when they’re sick.

 

We asked the question- If we can get chips at home in 20 min, then why not get tested in
60 min?

 

This served as an inspiration for us to build Orange Health Labs. Combined with our
market understanding, product chops and focus on operational excellence- Orange
Health Labs has built high quality, reliable, on-demand diagnostic services for consumers
across the country.

 

Since our launch in Jan 2021, Orange Health has grown fast to become a cutting edge
healthcare leader delivering a wow experience across the top metros of India, and
becoming the highest rated lab in the country!
We have our own labs, our own phlebotomists, medical teams and a technology forward
innovative mindset!

 

With our deep understanding of primary healthcare and its opportunities, we are building
Orange Health to become the infrastructure of remote healthcare in India, starting with
making diagnostics on-demand.

Leadership

Founded by Dhruv Gupta (consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users.
Along with the founders, we have a stellar leadership team with deep domain expertise helping us excel and drive innovation across all functions. We are backed by some of the world foremost VC investors like Accel, General Catalyst, Y Combinator, BII, along with marquee healthcare and global investors.

We are building this to ensure that our families and yours get the best diagnostic experience possible! Join us to make healthcare 10x more convenient, 10x more accurate & 10x better.

Presence

We are currently serving Bangalore, NCR, Mumbai, Hyderabad, with a plan to enter other metro cities soon :)

About the role

We are looking for a Chat Support Executive to join our team and provide exceptional customer service to our clients through chat. As a Chat Support Executive, you will be responsible for responding to customer inquiries, resolving issues, and maintaining customer satisfaction through chat support. The ideal candidate should have excellent communication skills and be able to multitask efficiently.


Get to work with the smart leaders from the industry:

Our CRM team is led by Bala Subramaniam who has over 18 years of experience in Operations, Training, Customer Service and Product Development and folks who are providing excellent customer service to our users :) He has worked earlier with Jubilant Food, Chai Point, Bigbytes.


What will you get to do?

  • Respond to customer inquiries through chat support in a timely and professional manner.

  • Provide customers with accurate information and solutions to their queries.

  • Escalate complex issues to the appropriate team members.

  • Maintain customer satisfaction by providing exceptional customer service.

  • Collaborate with team members to improve customer support procedures and practices.

  • Monitor and track customer feedback and suggest improvements to the team.

  • Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.


Metrics for the role

  • Average Response Time

  • Quality of Chats

  • CSAT


Skills we are looking for

  • Communication skills: You should be effectively able to interact with customers in order to provide comprehensive and straight-to-the-point resolutions.

  • Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.

  • Fast response and resolution time: Because users expect answers that can help them resolve their problem quickly.

  • Active listening: In order to understand the message of our user, comprehend the information and respond thoughtfully.

  • Attention to detail: In order to increase your productivity and reduce the likelihood of error.


Why you might be excited about us

  • We are on a mission to build the fastest diagnostic lab in India.

  • We have a bunch of Talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9.

  • Our team has a wide range of experience .Folks at OH have worked earlier with companies like flipkart,Practo, Unacademy, Swiggy, Metropolis, Licious, cure.fit etc. and we are excited to learn from you too.

  • We care for your career & growth and hence we will help you to shape a career you are excited about.

  • We work hard and have fun while doing it. Our People NPS is >90% and Glassdoor rating is 4.9.

  • Competitive Pay + ESOPs


Know more:

So if you think you have that extra”orange”nary quality in you, we can’t wait to welcome
you onboard :)

Send your CV on jobs@orangehealth.in

Rated 4.9/5 on Google

Among the highest rated diagnostic companies in India

40%

🙋‍♀️

Engg. team is women

( 35% of our office staff )

700+

💪

Team Strength

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