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Technical Support Engineer

About Orange Health

Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. We are backed by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors.

The founders are Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. We have a team of experienced operations, product leaders, engineers, and healthcare professionals, who have built & scaled innovative platforms. The team hails from top institutes like IIT-KGP / Delhi/ Roorkee, BITS, Univ of Michigan, ISB, IIMs, IIIT, etc, with experience in leading startups and healthcare companies like Practo, Curefit, Unacademy, Licious, Ola, 91springboard, McKinsey, ITC, PwC, Apollo, Lal Pathlabs, Columbia Asia, Manipal, Metropolis, and more.

With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Currently rated 4.9/5 by consumers across Bangalore, and adopted by hundreds of doctors. We are expanding into different markets in India. Currently we are available across Bangalore and NCR. We are also expanding into different metro cities within 24 months.

The overall team is now 500+

If bringing new solutions to the world excites you, then you should join us

About the role


As part of this role, you will

  • Be the front face of the engineering team for receiving escalation from multi-functional business and operation teams, triaging and providing workaround or resolution of issues.

  • Independently handle the production support of multiple cloud software

  • Provide feedback to Engineering for improving product quality and reliability and raise bugs in JIRA with required triaged log data and replication steps.

  • Determine priority levels while negotiating and setting expectations with customers

  • Drive excellence through quality closures and proper escalation of issues

  • Train internal customers with findings to reduce repetitive escalations of the same issue.


Must have

  • 1-3 years of relevant experience

  • Strong troubleshooting skills

  • A quick learner who takes personal responsibilities for customer satisfaction and completing tasks on time with a high level of detail.

  • Excellent writing and communication skills.

  • Strong technical, analytical, and problem-solving skills.

  • Able to work both independently and as part of a team.

  • Should be able to run simple and complex SQL queries to troubleshoot issues.

  • Experience in working with technical investigations to resolve customer issues on priority.

  • Strong understanding of cloud technologies, web development, REST APIs, security, and performance and working with developer tools in Google Chrome and Mozilla Firefox.

  • Good knowledge of SW development Life Cycle, experience with Jira, Confluence, and any source control system

  • Ability to communicate in a clear, concise manner across teams in the organization

  • Ability to work positively with the wide range of individuals involved in the activities

  • Ability to find innovative ways to resolve problems, and conflicts.

  • Ability to work independently and remotely and role switching when required


Nice to have

  • Graduate degree in a technical stream, preferably Computer science or information sciences

  • Ideally have worked in fast-growing startups, so you understand the need and ability to be able to move fast.

  • Working knowledge of programming languages like Python, Golang and Javascript.

If you're interested, send us a note at  jobs@orangehealth.in

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Rated 4.9

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among the highest rated diagnostic companies in India

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40%

Engg. team is women 

( 35% of our office staff )

🙋🏻‍♀️

Team Strength

500+

💪🏻

Bangalore, Remote

1 Position

 
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